First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "Thank you!" Nothing makes us happier than a legion of happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know...
Our policy lasts 10 days. If 10 days have gone by since receiving your order, unfortunately we can’t offer you a refund or an exchange.
You will be eligible for a refund:
- If you cancel an order for any "In Stock" item at any time prior to shipment. This means that your order is has not been shipped yet. Then you can apply for a refund.
- For any custom order, you can apply for refund within 24 hours of the order placed.
- If you received a damaged item, based on the damages, you can request a partial refund for the damaged items on your order. You must provide Photos and Videos as s proof of your damages. All order shipped with shipping insurance. You will be refunded for the amount only after shipping insurance company complete their investigation.
- If you received a different item from what you ordered, you can request a refund for the wrong items on your order.
- If you change your mind after receiving your order, you have 10 days to return your order. You will be charged for 20% restocking fee and round trip of the shipping cost. We charge restocking fee because returned item will not be sold as a new item. Item should be unused and in same condition as you received it. You will be charged extra for any missing parts from the returned item. All cost will be deducted from your final refund amount.
You will NOT be eligible for a refund:
- If the order has already shipped and you have simply changed your mind, you cannot apply for a refund.
- If you fail to provide evidence in the form of photo or video of the damaged item or the wrong item you received.
Refunds (if applicable)
To complete your return, send us an email at firstname.lastname@example.org. Our team will provide you the instructions on how to return your item. Once your return request is received and inspected, we will send you an email to notify you that we have received your request. You must provide evidence in the form of photo or video in order to receive a refund. Then we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment as soon as your package returned to our overseas warehouse and inspected, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper, the time it takes to process your return once we receive it.
Buyer will be responsible for paying for the shipping costs of returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.